Login & Password FAQ
I have an account. How do I login?
(1) Click the Person icon 👤 in the upper right corner of the website's menu to get to the login page.
(2) Login by using the same email that you used for your FFSC membership.
(3) If your password doesn't work, click the "Forgot password?" link to reset your password.
I can't login.
Is this your first time logging in after October 2025? If so, you will need to click the Forgot Password? link on the login page. (The new system doesn't know your old password.)
Also, when you login from now on, you'll use the email associated with your FFSC account to login from now on. your old username (from October 2025 or earlier) won't work for logging in anymore.
I created a new login on this website. Where did all my old info go?
If you already had an FFSC website account as of Nov. 3, 2025, your account was moved to this system. However, some of the old information (such as your past purchases) is still being moved. It should be available later in November.
If you created a new account here instead of resetting the password for your existing account, please contact us so that we can help you.
My password doesn't work.
Make sure you are using your email as your username.
On the login screen, click the Forgot Password? link to reset your password.
Please note: Passwords created prior to Nov. 5 2025 will not be recognized until you reset your password. If that doesn't work, please contact us for help.
On November 4th or 5th, 2025, I received an unexpected email about creating my password, but I've had a password years. Was that email legit?
We moved our website to a new system in Nov. 2025. All existing paid-up members received an invitation on Nov. 4 or Nov. 5 to create a new password. If already reset your password since then, you can ignore the email. Or, if you're not comfortable clicking unfamiliar links in emails, you can use the "Forgot password?" link on the login page to reset your password instead.
The "ffsc.us/user/reset/..." link I got a while back no longer works
If you received an email before November 2025 with a link to login, that link will no longer work. Instead, follow the instructions above under "I have an account. How do I login?" to create a password. Then follow the instructions under "Membership FAQs" below to join the club.
Membership FAQs
What's the difference between the two membership plans?
The "subscription" plan renews your membership dues automatically each year (PayPal will automatically charge your payment method).
The "1 Year" plan does not automatically renew. (You need to remember to login and pay your membership dues each year.)
See Why Join FFSC? for a detailed list of benefits.
My "1 Year" membership expires soon. How do I renew it?
When you buy a "Household Member 1 Year" plan, you will not see a Renew option in your account until the day after your current 1-year membership expires.
If you want to pay before your current 1-year membership expires, you can log in to your account and then just purchase another "Household Members 1 Year" plan.
During Checkout, we suggest you change the Start Date to be a date on or after your current membership year 's expiration.
My "Subscription" membership expires soon. How do I renew it?
If you have a subscription (auto-renewing) membership, it will automatically charge your credit card on file 1 year after the date you purchased it.
If my membership expires, will I need to register all over again?
No, you won't need to register again (unless you've been away for several years).
After your membership expires, you can just login and then pay your membership dues to regain full access to all benefits.
If your membership expired a couple years ago and you can't login, see the Login and Password FAQs above. (If that doesn't help, you can contact us for assistance.)
My membership expired in 2025 and I don't see an option to renew it. What do I do?
If your membership expired before November 3, 2025, you might not see a record of your expired membership. In that case, click Join FFSC in the Store menu to rejoin and pay your membership dues.
How do I join the club?
Visit the Join FFSC link in the Store menu, or go directly to the Choose Your Membership Plan page. From there, choose whether you want to subscribe to an auto-renewing plan, or whether you prefer to remember to pay each year. (The price is the same, and you can cancel your subscription before it renews.)
Orders and Payments FAQ
I paid for an upcoming event. Why don't I see it in my orders?
Your Event payments are in the Tickets and RSVPs tab of your account.
(We know that seems odd, but the website system we're using limits Product Orders to physical items (such as stickers and other merchandise), and it treats events and memberships separately. That's just how the underlying system currently works.)
I paid for an FFSC membership. Why don't I see it in my orders?
Your latest active membership info is in the FFSC Membership tab of your account. (Product Orders are only for stickers and other merchandise.)
My Profile and Privacy
How much of my profile is visible to other people?
To preview what other users can see in your profile, login and then visit the Public Profile tab in your account.
To show or hide specific details:
(1) Go to the Account Info tab of your account.
(2) Scroll down to Profile Privacy Settings.
(3) Configure what's visible and what isn't by toggling the globe (public) and lock (private) icons next to each input field.
I don't want any of my profile to be visible to other people. How do I make the whole thing private?
(1) Go to the Account Info tab in your account. Scroll to the bottom.
(2) Use the arrow to expand the Profile Privacy section.
(3) Click "Make Profile Private".
My Account Pages
In the Account area, I see navigation tabs, but they are blank. What should I do?
Reload/refresh the page in your browser's navigation bar. If you don't know where the reload/refresh button is, you can use your browser's menu or keyboard shortcuts:
Safari: In Safari's menu, choose View > Reload Page. (Or press Command+R)
Chrome: In Chrome's menu, choose View > Reload This Page. (Or press Command+R on a Mac, or Ctrl+R on Windows).
Microsoft Edge: Press Ctrl+R.
A few more FAQs are available below for logged-in FFSC members.
If you still need help, please visit the Contact FFSC page for more assistance options.
FFSC Account FAQs
Having trouble entering info? Can't find your membership payment? We're here to help.